Information and coordination
Knowledge & workflows
A team can have plenty of information and still struggle to find an answer. I’m interested in the work of making information understandable and decisions inspectable.
Start with a question
What does someone need to know, and what will they do with the answer? I use questions like these to frame a workflow before deciding which tools belong in it.
Keep the source within reach
If a tool summarizes a document, the original should remain easy to find. If an assistant proposes a change, a person should be able to inspect what will change and decide whether to proceed.
Give uncertainty a place
In a field note on internal AI workflows, I describe limited tests of email-screening rules and the importance of leaving uncertain messages visible. The account also explains the limits of those tests and the work still unfinished at the time.
My contribution
I frame the problem, design the workflow, direct AI-assisted development, and review the result. These experiments let me connect research questions about judgment and responsibility with the details of a tool someone might use.
Read the written example and its limits, or write to me about your team’s work.